Terms & Conditions
Welcome to DKS TECH ZONE. By accessing or using our website (dkstechzone.com) to purchase physical and digital products, you agree to be bound by the following terms and conditions.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service, products, or website without our express written permission.
2. Product Availability & Regional Sales
DKS TECH ZONE offers two main categories of products with specific regional availability:
- Physical Products are currently available for purchase and delivery strictly within Sri Lanka.
- Digital Products are available for purchase worldwide with instant or fast electronic delivery.
3. Pricing, Currency Converter, and Payments
Our base currency is Sri Lankan Rupees (LKR). For the convenience of our global customers purchasing digital goods, we provide an LKR to USD currency converter on our website. Please note that depending on your payment method or bank, the final checkout processing may occur in our base currency. We accept secure online payments via Credit/Debit Cards, Bank Transfers, and selected Cryptocurrencies. Order processing begins only after successful payment confirmation.
4. Account Wallet & Store Balance
Registered users have access to an internal account wallet. You can deposit funds into this balance for faster checkouts. Any approved refunds may also be credited to this internal account balance for immediate use on future purchases.
5. Account Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials (username and password) and for restricting access to your devices.
6. Limitation of Liability
DKS TECH ZONE shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services, including issues arising from third-party activations.
7. Contact Information
For any inquiries regarding our Terms and Conditions, please reach out to us through our Contact Us page.
Return and Refund Policy
At DKS TECH ZONE, we strive to ensure 100% customer satisfaction. Because we offer both Physical goods (within Sri Lanka) and Digital products (Worldwide), our return and refund policies differ depending on the item purchased.
1. Physical Products (Sri Lanka Only)
- Eligibility: You have 7 days from the date of delivery to request a return for physical items.
- Conditions: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Defective Items: If you receive a damaged or defective physical product, please contact our support team within 48 hours of delivery with photographic evidence for an exchange or a refund.
- Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or defective.
2. Digital Products (Worldwide)
- No Returns: Due to the irreversible nature of digital goods, all sales of digital products are final and non-returnable once the digital access or credentials have been delivered or viewed.
- Exceptions: A refund or replacement for a digital product will ONLY be issued if the provided product is proven to be invalid or non-working at the exact time of delivery. You must contact our support team within 24 hours of receiving the digital product to report an issue. We will verify the status with the provider before issuing a resolution.
3. Refund Process
Once your return is received and inspected, or your digital claim is verified, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed and credited either directly to your DKS TECH ZONE Account Balance (Store Wallet) for immediate use on future purchases, or returned to your original method of payment (Credit/Debit Card or Bank Account) within 5 to 10 business days, depending on your preference and standard gateway processing times.
4. Contact for Returns
To initiate a return or refund request, please send us a message through the Contact Us page on our website with your Order ID and details of the issue.